I just wanted to say that i've fallen in love with PP's wedges!! it's all about the batter, and i almost like them better cold... haven't had kfc in years, but reminds me of cold fried chicken.
I've received about 10 pizzas with extra sauce on top before this incident and they were perfectly done as I reviewed below.
The extra sauce on top may make a pizza heavy and soggy, but that's why you ask for the crust "well done", which I know you backed up, Bacon, several posts below.
In any case, it's been a strange month of customer service (well lack of) and I phoned and emailed pizza pizza with my issue, advising them of this issue.
They've offered me a $20 credit, which is very nice. However that still means I have to get the pizza from the same location. Perhaps I'll call the other location and just drive there....or maybe not....
the website gives you the option, only to be veto'd by the "pizza chef". Happened to me the first time i tried ordering extra sauce on top. picked it up to see that it was added on the bottom and told that they don't do extra sauce on top. i never tried it again.
I ordered my regular pizza, which has extra sauce on the top. It arrived, no extra sauce. I ended up on the cell phone with the guy at the store who proceeded to argue with me that the pizza would be soggy and that they never put sauce on the top?
What did I order the last 6 times then? Am I imagining things?
I just told him to cancel the order because he was arguing with me. I told him that the previous orders were done excellently.
Apparently this particular guy blames the web for propagating some misinformation. This at the Montreal road/Blair store.
I cannot for the life of me understand why establishments have to argue with customers? Is this crappy lippy customer service month?
I've tried all the variations suggested here -- thin crust, extra sauce, well done, etc -- and still can't get myself to consider Pizza Pizza's pizza as anything other than passable. Nothing about it stands out, and even then I find it less than the sum of its parts.
I get a bit of a chlorinated flavour from their crust, the sauce is ok, and cheese barely there in both taste and amount. It doesn't feel too good going down, and for me lacks the substance or heartiness that makes a good slice. The only positive for me is their pepperoni style (red, sliced, circular, crispy), which is hard to find at the independent joints.
I was pretty excited when they first began their $5 med pep deal .. but I find it's barely even worth it. What this city needs is some $5 Little Caesar's hot 'n ready's (that come without the 20 min. walk-in wait of Pizza Pizza's deal), stat.
This is gonna be my last review of this brand altogether, specifically the Aylmer store.
Yesterday's abomination of a pizza negates all my previous positive reviews... and then some. The pizza was, in a word, garbage.
They had about 5 guys stepping on each other behind the counter, all equally inept in running a pizza joint. This pie was reminiscent of the worst student's effort in Home Ec class.
Strike 1: I asked for extra sauce on top. The teeny-bopper unapologetically said he put in under the cheese. Side note: not sure you can call this thing cheese. It kinda falls apart crumbly, semi-melted and doesn't even brown or crisp. Mystery cheese.
I discovered quickly why he 'hid' the sauce under the toppings. Foul, foul excuse of a sauce. A tanginess reminiscent of Campbell's tomato soup, a sickly orange colour no trace of herbs or even salt and pepper. This was vomited from a can guaranteed. It made me long for the mid-east type offerings that abound in the area.
The mushrooms were slimy, they tasted pickled, canned, thick chunks, not fresh. The crust was like a leather boot, although not as tasty (I tried my boot last night to compare, and to cleanse my palate post-dinner.)
The remains of this pseudo-pie are in my fridge right now, polluting its real-food neighbours. In a pang of remorse (I never like wasting food) I spared the rest in case my nephew who lives with me wants to give it a shot. I have since regretted it. This pizza cannot be characterized as food.
I hope he doesn't eat it, this slop is not even befitting a starving teenager.
schnicken, I actually order extra cheese, but the rest is the same as yours.
Indeed, the seasoning seems to be a dry mix they shake on top. I think it's more than just oregano, I find it quite salty in fact.
I ordered from the Parkdale store last week. The pepperoni seemed not as good as my Aylmer usual. More bologna-ish. Also, the extra sauce, rather than ladeled over the entire pizza surface, was just on random slices. Still decent coverage.
As for that earlier bad experience by another poster, I think when you order that many water-heavy ingredients like green peppers, onions, and olives, you're inviting trouble; the pizza is bound to be soggy, no matter the cooking.
MelodySoul, you hit all 5 points that make Pizza Pizza one of my favourites:
* Excellent choice of toppings
* Online ordering
* Garlic dipping sauce
* Bruschetta topping (instead of tomato sauce)
* It isn't sloppy and gooey
I agree with the nay-sayers that there are tastier cheeses and better breads available out there if you know where to look. But Pizza Pizza is very decent for such a ubiquitous chain.
The crust isn't great (hence the garlic dipping sauce), but I think it's way better than any frozen pizza.
I know most pizza connoisseurs regard Pizza Pizza as the worst out there but I like it. I'm not into the greasy, sloppy, really cheesy pizza that most small shops deliver. I like the huge list of toppings and options available, I love the online ordering and let's not forget the garlic dipping sauce...gotta have it! My favorite is the bruschetta chicken parm, comes on a thin crust and it's garlicky and delish!
The appeal of the place, for me, is its simplicity. They make a servicable pizza.
If I wanted a pizza that was six kinds of awesome (roasted asparagus, proscuitto and marinated mushrooms or the like), I'd make it myself. But every few months or so I get the craving for the fast food equivalent (i.e. the classic super) and it just works.
I've had a run of consistently good pizzas from the Rideau Street location after falling in love with their online ordering system. The level of detail, as FF points out, is tremendous.
I actually think the crust is a selling point because it's so unlike the thick, doughy crust that is prevalent in Ottawa. The sauce has a nice, basic tomato taste which can be augmented by the variety of free options available.
I've found that ordering extra cheese is key to getting the same amount that most places dole out by default. My current favourite is the classic Canadian: pepperoni, mushrooms, extra cheese.
I actually like their pizza. Others seem to complain about not enough cheese but actually I really hate how greasy pizza gets with too much which is a key reason why I like this one. The Classic Super with Pepperoni, Green Pepper and Mushroom is yummy and dependable. It's not as flavourful as some but it's pretty non-offensive at the same time. The whole wheat crust option is actually really nice.
The pizza from Pizza Pizza is passable. The crust is vegan (yay!), and they have no problems leaving the cheese off. I agree that the white crust isn't great, so I've taken to ordering the whole wheat. I like that their toppings are very fresh. My one complaint is that the cost really adds up even for just four toppings.
Two pies: a thin-crust with the 'four-cheese blend,' onions, mushrooms, and green peppers, and a regular crust (note somewhat trivial difference) with Mr Kmennie's strange but usual topping pick: double cheese, green olives, and pineapples.
I tried these on a whim along with an order of pizza and was impressed. They have some different styles, but I got the "lightly breaded" kind that were coated with something similar to KFC batter. Tossed in the "spicy" sauce (not mild but not suicide) they were quite yummy!
I happened to notice the Metro on Beechwood sold Panzerotti, they have a dedicated fresh made pizza area, and the Panzerotti they made looked very good.
Sort of sad that I'm still looking to Pizza Pizza for an occasional large Panzerotti fix, for lack of almost any other option, but here we are. The garlic dip should be bolognese for starters. But overall it was decent. Big, freshly made (unlike Pavarazzi premade), fresh oil, proper crispiness and good bread/fillings ratio, only $9 including dip and tax for a pepperoni and olive. Easy ordering on mobile web without app or account. Still if anyone knows other local vendors of this treat please inform!
Dita