active 2014 Sep 7 · joined 2012 Feb 5 · 13 votes cast

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2013 Jul 22
Dear Mac1960: First let me thank you for dining at Play so much recently. I'm really happy you have had some great experiences but I'm mortified that you were left with a bad taste in your mouth from your server questioning a gratuity on your last visit. I promise that this is not our normal hospitality and I apologize for any offense taken. My sincere hope is that it was a misunderstanding, but in any event, I will look into it with our team to ensure that this mistake never happens again. I really hope we can win back your trust in us and I would love to make this up to you on another occasion. I can always be reached at and hope to hear from you soon.

With many thanks,