Warning re: Dealfind [General]
2012 May 6
I got into a nasty tirade with their support staff just around the holidays. I had bought a coupon for a cheap Android tablet, tried to redeem it and the dealer had changed the terms (I had a screenshot). Now they expected me to wait a month before redeeming, and pay a surcharge because the price of the item had gone up since the Dealfind promo, plus inflated S+H. The CS rep pointed me to the web site, where these new restrictions were listed. I replied with my screenshot and they accused me of photoshopping it!
They dicked me around for a week but I eventually got a refund. They tried to offer me a gift voucher instead, at first for 20% more than my purchase, then 50% more. Only catch was, this gift voucher had an expiration date and I had to spend it all on a single deal. It wasn't until I threatened to file a chargeback through Mastercard that they relented.
My humble advice: AVOID LIKE THE PLAGUE!
They dicked me around for a week but I eventually got a refund. They tried to offer me a gift voucher instead, at first for 20% more than my purchase, then 50% more. Only catch was, this gift voucher had an expiration date and I had to spend it all on a single deal. It wasn't until I threatened to file a chargeback through Mastercard that they relented.
My humble advice: AVOID LIKE THE PLAGUE!
Ginger Kid
Just a warning regarding deal sites, specifically dealfind.ca. They usually have a discuss this deal section where you can ask any questions before you purchase. Today I was looking into a salon deal and when I called the salon their number was out of service. I asked on the board if this was because it was a new company and they deleted my comment. I re asked and they deleted my comment again, this time adding a response that they would look into it, making it obvious that my comment was deleted. I subscribed to the conversation and people who had purchased this deal in the past who had not yet been able to book any appointments as the phone lines have been down for months, and they deleted that comment too.
I have written to dealfind to tell them that I find this practice to be dishonest. I understand if someone is writing terrible things about a salon without reason (as with un warranted negative reviews on here), but deleting questions such as why is the phone out of service is not acceptable.
Thought I would share.
-GK